Return policies

Delivery 

Delivery time is between 7 to 14 days. For products requiring design approval, delivery time begins after the client approves it.

Returns 

Personalized products are non-refundable, since they are made at the customer's request, except in the following cases:

• Items with defects and/or manufacturing errors on our part.
• Items that do not correspond to the one purchased (for example we sent another model by mistake).
• Breakage by the transport company (must be reported within a maximum period of 24 hours after receiving the order).
• If for any reason the order cannot be placed, the amount will be refunded within a maximum period of 7 days.

Returns are not accepted outside of these case.